The FOCUS Learning TAM program has been designed to duplicate the best practices of our most successful customers in a way that is predictable and repeatable. A TAM engagement is a one-year engagement that averages two days per month. The TAM will become a virtual member of your team who helps to ensure that VISION is used effectively to improve your training program.
Implementation/Technical Account Management
Helping you optimize your training foundation
What Good Looks Like:
Attention to data hygiene and integrity over time, as program requirements evolve
Dedicated advocate within FOCUS Learning to ensure your success with VISION software
Align your training program needs with the VISION software roadmap
Guidance on best practices when it comes to implementing SAT with VISION software
Ongoing regular engagement between our customers and FOCUS Learning
Assistance and guidance with adoption of underutilized features
Assistance and guidance with adoption of new features
How does a TAM work:
A single unit of TAM is two days per month with a FOCUS Learning specialist who is knowledgeable with both Instructional Design and VISION software. TAM engagements can be either one, two or three units.
Scheduling to be coordinated between a TAM and customer.
Minimum 4-hour increments
Unused time can accrue for up to 2 months (4 days total)
Two on site visits per year are covered (plus travel expense), if desired by customer
Regularly scheduled engagement cadence is advised, vs. ad-hoc
Engagement goals are customized and may be changed periodically as needed
Benefits of a FOCUS Learning TAM:
Improved data quality
Adherence to best practices
Better alignment and visibility with the VISION product roadmap
Improved product adoption
Improved training program quality and efficiency
Technical Account Management (TAM) Program
The FOCUS Learning TAM program has been designed to duplicate the best practices of our most successful customers in a way that is predictable and repeatable. A TAM engagement is a one year engagement that averages two days per month. The TAM will become a virtual member of your virtual team who helps to ensure that VISION is used effectively to improve your training program.
What Good Looks Like:
Attention to data hygiene and integrity over time, as program requirements evolve
Dedicated advocate within FOCUS Learning to ensure your success with VISION software
Align your training program needs with the VISION software roadmap
Guidance on best practices when it comes to implementing SAT with VISION software
Ongoing regular engagement between our customers and FOCUS Learning
Assistance and guidance with adoption of underutilized features
Assistance and guidance with adoption of new features
How does a TAM work:
A single unit of TAM is two days per month with a FOCUS Learning specialist who is knowledgeable with both Instructional Design and VISION software. TAM engagements can be either one, two or three units.
Scheduling to be coordinated between a TAM and customer
Minimum 4 hour increments
Unused time can accrue for up to 2 months (4 days total)
Two on site visits per year are covered (plus travel expense), if desired by customer
Regularly scheduled engagement cadence is advised, vs. ad-hoc
Engagement goals are customized and may be changed periodically as needed
Benefits of a FOCUS Learning TAM:
Improved data quality
Adherence to best practices
Better alignment and visibility with the VISION product roadmap
